Privacyverklaring

Nesmuk Privacy Policy

Last update: 04.06. 2020

We take the protection of your personal data very seriously.

We treat your personal data confidentially and in accordance with the statutory data protection regulations (DSGVO) and this data protection declaration.

Person responsible

Kookpunt B.V.
Noordplein 29-41
3035 EC Rotterdam

e-mail address: office@nesmuk.nl

Types of data processed:

- stock data (for example, names, addresses).

- Contact data (e.g. e-mail, telephone numbers).

- Content data (e.g. text entries, photographs, videos).

- usage data (e.g. websites visited, interest in content, access times).

- Meta/communication data (e.g. device information, IP addresses).

Purpose of processing:

- Provision of the online offer, its functions and contents.

- Replying to contact requests and communication with users.

- Security measures.

- Range measurement/Marketing

Unless otherwise stated below, the provision of your personal data is not required by law or contract, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Non-provision of the data has no consequences. This applies only insofar as no other information is given in the following processing procedures. "Personal data" means all information relating to an identified or identifiable natural person.

Server log files

You can visit our websites without giving any personal information. Whenever you access our website, usage data is transmitted to us or our web host / IT service provider by your Internet browser and stored in log files (so-called server log files). These stored data include, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred and the requesting provider. The processing is carried out on the basis of Art. 6 para. 1 lit. f DSGVO out of our predominant legitimate interest in ensuring the trouble-free operation of our website and to improve our offer.

Customer account & orders

Customer account

When you open a customer account, we collect your personal data to the extent specified there. The data processing serves the purpose of improving your shopping experience and simplifying the order processing. The processing is based on Art. 6 para. 1 lit. a DSGVO with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of the consent until revocation. Your customer account will then be deleted.

Collection, processing and forwarding of personal data in connection with orders

When you place an order, we collect and process your personal data only to the extent necessary to fulfil and process your order and to deal with your enquiries. The provision of the data is necessary for the conclusion of the contract. Failure to provide the data means that no contract can be concluded. The processing is based on Art. 6 para. 1 lit. b DSGVO and is necessary for the fulfilment of a contract with you. Your data will be passed on, for example, to the mail-order companies and dropshipping providers you have chosen, payment service providers, service providers for order processing and IT service providers. In all cases we strictly observe the legal requirements. The extent of the data transfer is limited to a minimum.

Contact & Newsletter

Collection and processing when using the contact form

When using the contact form, we only collect your personal data (name, e-mail address, message text) to the extent that you have provided it. The data processing serves the purpose of establishing contact. By sending your message you agree to the processing of the transmitted data. The processing is based on Art. 6 para. 1 lit. a DSGVO with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of the consent until revocation. We will only use your e-mail address to process your request. Your data will then be deleted, unless you have agreed to further processing and use.

Use of your personal data for the sending of postal advertising

We use your personal data (name, address), which we have received in connection with the sale of a product or service, to send you postal advertising, unless you have objected to this use. The provision of this data is necessary for the conclusion of the contract. Failure to provide this information means that no contract can be concluded. The processing is based on Art. 6 para. 1 letter f DSGVO out of our predominant legitimate interest in direct advertising. You can object to this use of your address data at any time by notifying us. The contact details for exercising the objection can be found in the imprint.

Use of the e-mail address for sending newsletters

We use your e-mail address, regardless of the contract execution, exclusively for our own advertising purposes for newsletter dispatch, provided you have expressly agreed to this. The processing is carried out on the basis of article 6 paragraph 1 letter a DSGVO with your consent. You may revoke your consent at any time without affecting the legality of the processing that has taken place on the basis of the consent until revocation. To do so, you can unsubscribe from the newsletter at any time using the corresponding link in the newsletter or by notifying us. Your e-mail address will then be removed from the distribution list.

Your data will then be passed on to a service provider for e-mail marketing within the scope of order processing. Your data will not be passed on to other third parties.

Dispatch service provider & merchandise management

Forwarding of the e-mail address to shipping companies for information on the shipping status

We pass on your e-mail address to the transport company within the framework of the contract processing, provided that you have expressly agreed to this in the ordering process. The forwarding serves the purpose of informing you by e-mail about the shipping status. The processing takes place on the basis of Art. 6 para. 1 lit. a DSGVO with your consent. You can revoke your consent at any time by notifying us or the transport company, without affecting the legality of the processing carried out on the basis of the consent until revocation.

Use of an external merchandise management system

We use a merchandise management system for contract processing within the framework of order processing. For this purpose, your personal data collected in the context of the order is transmitted to SoftEngine GmbH, Alte Bundesstraße 16, 76846 Hauenstein, Germany

Payment service provider

Use of Paypal

All PayPal transactions are subject to the PayPal Privacy Policy. This can be found at https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

Use of Paypal Express

We use on our website the payment service PayPal Express of PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The purpose of the data processing is to be able to offer you payment via the payment service PayPal Express. In order to integrate this payment service, it is necessary for PayPal to collect, store and analyse data (e.g. IP address, device type, operating system, browser type, location of your device) when you visit the website. Cookies may also be used for this purpose. The cookies enable your browser to be recognised. This data processing, in particular the setting of cookies, takes place with your consent on the basis of Art. 6 Para. 1 lit. a DSGVO. You can revoke your consent at any time without affecting the legality of the processing that has taken place on the basis of the consent until revocation. With the selection and use of PayPal Express, the data required for payment processing is transmitted to PayPal in order to be able to fulfil the contract with you using the selected payment method. This processing takes place on the basis of Art. 6 para. 1 lit. b DSGVO. Further information on data processing when using the payment service PayPal Express can be found in the corresponding privacy policy here.

Use of the Klarna Checkout

The checkout solution is provided by Klarna AB (Sveavägen 46, 111 34 Stockholm, Sweden) and uses cookies to provide you with an ideal, personalized online experience when using the checkout. The processing is based on Art. 6 para. 1 lit. a DSGVO with your consent. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until revocation. You can prevent the storage of cookies by selecting the appropriate technical settings in your browser software; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. A detailed list of cookies and an explanation of their respective purpose can be found here https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_at/checkout.pdf.

Cookies

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on the computer system of a user. If a user calls up a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.

Cookies are stored on your computer. You therefore have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can be notified before cookies are set and can decide individually whether to accept them, as well as prevent the storage of cookies and the transmission of the data they contain. Already stored cookies can be deleted at any time. However, we would like to point out that you may not be able to use all functions of this website to their full extent. 

Under the following links you can find out how you can manage the cookies of the most important browsers (including deactivating them):

Chrome Browser: https://support.google.com/accounts/answer/61416?hl=de

Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Technically necessary cookies

Unless otherwise stated in the data protection declaration below, we only use these technically necessary cookies for the purpose of making our offer more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these it is necessary that the browser is recognized even after a change of page.

The processing is carried out on the basis of Art. 6 para. 1 lit. f DSGVO out of our predominant legitimate interest in guaranteeing the optimal functionality of the website as well as a user-friendly and effective design of our offer. You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data relating to you on the basis of Art. 6 para. 1 letter f DSGVO.

Analysis & advertising

Use of Google Analytics

We use the web analysis service Google Analytics of Google LLC on our website. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). Insofar as you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the person responsible for your data. Google Ireland Limited is therefore the company affiliated with Google which is responsible for processing your data and for ensuring compliance with the applicable data protection laws.

The data processing is used for the purpose of analysing this website and its visitors as well as for marketing and advertising purposes. To this end, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activities and to provide further services to the website operator in connection with website and internet use. The following information, among others, may be collected: IP address, date and time of the page call, click path, information about the browser you are using and the

Device, pages visited, referrer URL (website from which you accessed our website), location data, purchase activity. The IP address transmitted by your browser within the framework of Google Analytics is not merged with other data from Google.

Google Analytics uses technologies such as cookies, web memory in the browser and counting pixels, which enable an analysis of your use of the website. The information thus generated about your use of this website is usually transferred to a Google server in the USA and stored there. IP anonymisation is activated on this website. As a result, your IP address will be shortened by Google within member states of the European Union or in other signatory states of the Agreement on the European Economic Area before. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. Google has certified itself under the US-EU Privacy Shield Agreement and is thus committed to complying with the European data protection guidelines.

The data processing, in particular the setting of cookies, is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You may revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until revocation. You can find more detailed information on terms of use and data protection at https://www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/ and https://policies.google.com/technologies/cookies?hl=de.

Use of etracker

We use technologies from etracker GmbH (Erste Brunnenstraße 1, 20459 Hamburg, "etracker") on our website. The data processing serves the purpose of analysing this website and its visitors. For this purpose data is collected and stored. Cookies may be used for this purpose, which enable the recognition of the Internet browser. The following information, among others, can be collected: IP address, information about the browser and operating system you use, date and time of your visit, time zone, referrer URL (website from which you accessed our website). This data can be used to create user profiles under a pseudonym. The data collected using etracker technologies will not be used to personally identify the visitor to this website and will not be merged with personal data about the bearer of the pseudonym without the separately granted consent of the person concerned. The data processing, in particular the setting of cookies, is carried out with your consent on the basis of Art. 6 Para. 1 lit. a DSGVO. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until revocation. You can find more information about the function and data protection at etracker here.

Using the Facebook pixel

We use the remarketing function "Custom Audiences" of Facebook Inc. on our website. (1601 S. California Ave, Palo Alto, CA 94304, USA; "Facebook"). The purpose of the application is to target website visitors with interest-based advertising on the social network Facebook. For this purpose, the Remarketing tag of Facebook was implemented on the website. This tag is used to establish a direct connection to the Facebook servers when visiting the website. This tells the Facebook server which of our pages you have visited. Facebook assigns this information to your personal Facebook user account. When you visit the social network Facebook, you will then see personalized, interest-based Facebook ads. Your data may be transferred to the USA. Facebook has certified itself according to the US-EU Privacy Shield Agreement and has thus committed itself to comply with the European data protection guidelines. The data processing, in particular the setting of cookies, is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You may revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until revocation. You can find more detailed information on the collection and use of data by Facebook, on your rights in this regard and possibilities for protecting your privacy in the Facebook data protection information at https://www.facebook.com/about/privacy/.

Use of Google Ads Conversion Tracking

We use the online advertising program "Google Ads" on our website and in this context conversion tracking (visitor action evaluation). Google Conversion Tracking is an analysis service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). Insofar as you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the person responsible for your data. Google Ireland Limited is therefore the company affiliated with Google which is responsible for processing your data and ensuring compliance with the applicable data protection laws. When you click on an ad served by Google, a conversion tracking cookie is placed on your computer. These cookies are of limited validity, do not contain any personal information, and are not personally identifiable. If you visit certain pages on our site and the cookie hasn't expired, Google and we can tell that you clicked on the ad and were directed to that page. Each Google Ads customer receives a different cookie. As a result, there is no way that cookies can be tracked across the sites of ads customers. The information collected through the conversion cookie is used to compile conversion statistics. This tells us the total number of users who have clicked on one of our ads and been redirected to a page with a conversion tracking tag. However, we do not receive information that personally identifies users. Your information may be transferred to the USA. Google has certified itself under the U.S.-EU Privacy Shield Agreement and is committed to complying with European privacy laws. The data processing, in particular the setting of cookies, is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You may revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until revocation. You can find further information and the Google data protection declaration at: https://www.google.de/policies/privacy/

Use of the remarketing or "similar target groups" function of Google Inc.

We use the remarketing or "related audience" feature of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google") on our website. If you are habitually resident in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller. Google Ireland Limited is therefore the company affiliated with Google which is responsible for processing your data and for ensuring compliance with the applicable data protection laws. The application is designed to analyse visitor behaviour and interests. Google uses cookies to perform the analysis of website usage, which forms the basis for the creation of interest-based advertisements. The cookies are used to record visits to the website and anonymous data on the use of the website. There is no storage of personal data of visitors to the website. If you subsequently visit another website in the Google Display Network, you will be shown advertisements that most likely include previously viewed product and information areas. Your data may be transferred to the USA. Google has certified itself under the US-EU Privacy Shield Agreement and is thus committed to complying with the European data protection guidelines. The data processing, in particular the setting of cookies, is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You may revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until revocation. Further information on Google Remarketing and the corresponding data protection declaration can be found at: https://www.google.com/privacy/ads/

Using Microsoft Advertising

We use Microsoft Advertising of Microsoft Corporation (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA; "Microsoft") on our website. The data processing serves marketing and advertising purposes and the purpose of measuring the success of the advertising measures (conversion tracking). We learn the total number of users who have clicked on one of our ads and been redirected to a page with a conversion tracking tag. However, this does not allow us to personally identify these users. Microsoft Advertising uses technologies such as cookies and tracking pixels to help analyze how you use the site. When you click on an ad placed by Microsoft Advertising, a conversion tracking cookie is placed on your computer. This cookie has a limited validity and is not used for personal identification. If you visit certain pages

If you visit our site and the cookie has not expired, Microsoft and we may recognize that you have clicked on the ad and been directed to that page. Information that may be collected in the process includes the following: IP address, identifiers assigned by Microsoft, information about the browser you are using and the device you are using, referrer URL, URL of our site. Your data may be transferred to the USA. Microsoft has certified itself under the U.S.-EU Privacy Shield Agreement and is thus committed to complying with European privacy guidelines. Data processing, in particular the setting of cookies, is carried out with your consent on the basis of Art. 6 Para. 1 lit. a DSGVO. You may revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until revocation. You can find more information about data protection and the cookies used at Microsoft Bing here. 

Plug-ins and others

Using the Google Tag

Managers We use the Google Tag Manager of Google LLC on our website. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). If you have your habitual residence in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller. Google Ireland Limited is therefore the company affiliated with Google which is responsible for processing your data and for ensuring compliance with the applicable data protection laws. This application is used to manage JavaScript tags and HTML tags, which are used to implement tracking and analysis tools in particular. The data processing serves the purpose of designing and optimizing our website to meet your needs. The Google Tag Manager itself neither stores cookies nor processes personal data. It does, however, enable the triggering of further tags that can collect and process personal data. You can find more information on terms of use and data protection here.

Use of Social Plug-ins

We use social networking plug-ins on our website. The integration of social plug-ins and the data processing that takes place serves the purpose of optimizing the advertising for our products. When integrating social plug-ins, a link is established between your computer and the servers of the social network providers and the plug-in is displayed on the page by informing your browser, provided you have expressly agreed to this. In doing so, both your IP address and the information about which of our pages you have visited are transmitted to the provider's servers. This applies regardless of whether you are registered or logged in to the social network. A transmission also takes place for users who are not registered or not logged in. If you are simultaneously connected to one or more of your social network accounts, the information collected can also be assigned to your corresponding profiles. When using the plug-in functions (e.g. by clicking the button), this information is also assigned to your user account. You can prevent this assignment by logging out of your social media accounts before visiting our website and before activating the buttons. Data processing is carried out on the basis of Art. 6 para. 1 lit. a DSGVO with your consent. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until revocation. The social networks listed below are integrated into our website by means of social plug-ins. Further information on the scope and purpose of the collection and use of the data as well as on your rights in this regard and possibilities for protecting your privacy can be found in the linked data protection information of the providers.

Facebook the Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA) https://www.facebook.com/policy.php

Instagram of Instagram LLC. (1601 Willow Road, Menlo Park, CA 94025, USA) https://help.instagram.com/155833707900388

Use of GoogleMaps

We use on our website the function for embedding GoogleMaps maps from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). If you are habitually resident in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller. Google Ireland Limited is therefore the company affiliated with Google which is responsible for processing your data and for ensuring compliance with the applicable data protection laws. The feature enables the visual display of geographical information and interactive maps. Google also collects, processes and uses data of visitors to the website when they call up the pages in which GoogleMaps maps are integrated. Your data may also be transferred to the USA. Google has certified itself in accordance with the US-EU data protection agreement "Privacy Shield" and has thus undertaken to comply with the European data protection guidelines. The data processing, in particular the setting of cookies, is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You may revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until revocation. Further information on the collection and use of data by Google can be found in Google's data protection information at https://www.google.com/privacypolicy.html. There you also have the possibility to change your settings in the data protection centre.

Using YouTube

We use on our website the YouTube embedding feature of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "YouTube") YouTube is a company affiliated with Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). The function displays videos stored on YouTube in an iFrame on the website. The option "Advanced Privacy Mode" is activated. This means that YouTube does not store any information about the visitors to the website. Only when you watch a video is information about it sent to YouTube and stored there. Your data may be transferred to the USA. Google has certified itself under the US-EU Privacy Shield Agreement and is thus committed to complying with the European data protection guidelines. With your consent, the data processing is carried out on the basis of Art. 6 Para. 1 lit. a DSGVO. You may revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of your consent until revocation.

You can find more information on the collection and use of data by YouTube and Google, on your rights in this regard and possibilities for protecting your privacy in the data protection information of YouTube at https://www.youtube.com/t/privacy.

Rights of data subjects and storage period

Duration of storage

After complete contract implementation, the data will be stored initially for the duration of the warranty period, thereafter taking into account statutory, in particular tax and commercial law retention periods, and then deleted after expiry of the period, unless you have consented to further processing and use.

Rights of the person concerned

If the legal requirements are met, you are entitled to the following rights in accordance with Art. 15 to 20 DSGVO: right to information, to correction, to deletion, to restriction of processing, to data transferability. Furthermore, according to Art. 21 para. 1 DSGVO, you have the right to object to processing based on Art. 6 para. 1 f DSGVO as well as to processing for the purpose of direct advertising. Please contact us on request. The contact details can be found in our imprint.

 Right of appeal to the supervisory authority

You have the right to complain to the supervisory authority under Art. 77 DSGVO if you believe that your personal data are being processed unlawfully.

Right of objection

If the personal data processing activities listed here are based on our legitimate interest pursuant to Art. 6 Par. 1 letter f DSGVO, you have the right to object to these processing activities at any time for reasons arising from your particular situation, with effect for the future. After the objection has been made, the processing of the data concerned will be terminated unless we can prove compelling reasons for processing worthy of protection which outweigh your interests, rights and freedoms, or if the processing serves the assertion, exercise or defence of legal claims.

If personal data are processed for the purposes of direct advertising, you can object to this processing at any time by notifying us. Once you have done so, we will stop processing the data concerned for direct marketing purposes.